Questions
How do I know the rentals are legitimate?
MyNauticalMile boat charters website is very similar to any other advertisement in which other rental watercraft, yachts and boats are listed. Therefore we do not personally check out the listed boats prior to advertising with us. We recommend you to request references and a list past renters when you are communicating with the owner/manager. If possible you could visit the boat before but in most cases this is not possible. EATLANTIS LLC and any of the subsidiaries of EATLANTIS LLC assumes no responsibility for the accuracy of the listings or it’s contents. Please verify for accuracy the best you can. Ask for references and the most information about the boat before signing or making any payments.
What is the best way to contact an owner? Every one of our listing provides the owners/managers telephone number or another way to contact this individual. In most cases there is email and fax communication for this owner as well. All emails are stored in the boat boat charter owners section so if you do send an email the owner/manager will always be able to view your request. This would probably be the best way to communicate with them.
Do I secure the boat through MyNauticalMile?
No. MyNauticalMile is a vehicle for you and the owner/manager of the vacation or holiday boat to find each other. All bookings will need to be done on an individual basis.
How do I secure the boat?
Each boat owner/manager have their individual way of securing a rental agreement. Communicate clearly the number of guest, date and time of your arrival and departure, if pets will be accompanying you, location or any other needs. We would always recommend the details of the reservation be written in a lease or rental agreement. This agreement should be a legally binding contract and would have all the details of the payments, arrival/departure date, any terms and conditions, refunds, deposits and any conditions for cancellations. For everyone’s security both parties should always have a rental or lease agreement.
How are cancellations and refunds handled by the boat owner/manager?
Any penalties associated with canceling the boat rental should be clearly stated within the rental agreement or lease or communicated to you. Keep in mind travel insurance could be a great investment and protect you if circumstances force you to cancel the trip. Cancellations because of weather are normally not permitted unless you have it specified within your boat rental agreement.
When do I show up for a charter?
These times in and out of the boat will vary on a case by case basis. This information should be found within your boat rental agreement. All the terms of the arrangement (policies, maximum occupancy, terms of boat charter, phone charges, damages, and cancellation conditions (weather) should be listed in the rental or lease agreement.
What information on deposits or payments to the boat owner/manager should I be aware of?
The boat rental agreement will vary as well. There could be a wide range depending on the boat charter owner of the deposit they would require. This could be as little as 10% up to 50% of the total booking fee. This would secure your reservation with full payment received 4-8 weeks prior to arrival depending on the individual owner/manager. Pay close attention to the instructions provided by the boat owner/manager and pay very close attention to the rental agreement. This is to ensure you don’t lose the reservation and/or the deposit.
Are there any other payments I will need to make?
Other than the booking deposit and the full payment prior to your arrival at the boat charter you will be asked to provide a refundable security deposit. This might be due at the time of your booking or when you arrive at the location. Items such as this and others should be found within the rental agreement.
What if the boat charter owner/manager asks me to bring the security deposit on arrival?
You would need to ask them how they would like the deposit. Some boat charter owners ask for the deposit to be in the form of U.S. cash, local currency, check or travelers check. Verify how the owner/manger would like the deposit if the request it on arrival.
What if I have a problem or issue with my boat charter or holiday rental?
The contact person that set up the rental would be the best person to get in touch with. Their information should be provided within the rental agreement and on the contact page for the boat charter. It would be in the best interest of everyone to resolves issues quickly.
What should I ask about the travel arrangements to the rental?
Any special travel, parking passes, airports or ferries should be included in your rental agreement. You should request this information in advance if it is not in your rental agreement. The owner/manager of the boat charter will be the best person to advise you on your travel arrangements. MyNauticalMile LLC will not have this information available.
Should I expect any pre arrival information?
Well you should always have the directions to the boat after booking. You should be sent/provided a key for the boat charter. You should also have a name and number of the individual that you can contact if you have a problem. Think of the questions you want answered: 1: Directions 2: Keys 3: Deposits and other items important to you.
What if my travel has been delayed?
Use your contact number for the owner/manager and let them know of your travel delay.
Hopefully you had a great vacation, now what happens when it is over?
Your rental agreement should have your checkout information included or include via instructions by the boat charter owner/manager. There is normally a cleaning fee involved. Know your cleaning fee responsibilities if there are any. Also some owners may expect you to clean prior to leaving. You should always be checked out by the owner/manager or a representative of the owner. If there is no damage to the boat then you should receive your deposit back within a time manner.
Bottom line is know your cancellation policy, have a lease agreement signed, don’t miss any payments or deposits, know the directions, get your arrival instructions ahead of time including information on entering the boat, leave the boat in good shape to get your deposit back and have a good time.
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